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9 Inquiries, Indemnities, and Refunds

9 Inquiries, Indemnities, and Refunds

910 Reports Encouraged

920 Inquiries and Claims

921 Inquiries

921.1 Definition

921.2 Initiating an Inquiry

921.3 How to Initiate an Inquiry

921.4 Inquiry Process

921.5 General Procedures

922 Claims

922.1 General Description

922.2 Filing a Claim

922.3 Claims Process

922.4 Processing Claims for Damaged or Missing Contents

923 Disposition of Damaged Mail

930 Indemnity Payments

931 Adjudication and Approval

931.1 When to Be Instituted

931.2 International Claims

931.3 Appeals

932 General Exceptions To Payment — Registered Mail, Priority Mail International Insured Parcels, and Priority Mail International Ordinary Parcels

933 Payments for Priority Mail International Insured Parcels and Priority Mail International Ordinary Parcels

933.1 General Provisions

933.2 Special Provisions

934 Payments for Registered Mail

934.1 General Provisions

934.2 Special Provisions

935 Payments for Priority Mail Express International

935.1 When Authorized

935.2 When Prohibited

940 Postage Refunds

941 Postage Refunds for First-Class Mail International, First-Class Package International Service, and Priority Mail International

941.1 General

941.2 Applications by Senders

941.3 Processing Refund Applications

942 Postage Refunds for Priority Mail Express International Items

942.1 Who May File

942.2 Conditions

942.3 Applications by Senders

942.4 Processing of Refund

942.5 Unallowable Refunds — Priority Mail Express International With No Service Guarantee

943 Processing Refund Applications

943.1 Items Originating in the United States

943.2 Items Originating in a Country Other Than the United States