Sure Money (DineroSeguro) is a service provided at certain Post Office locations for customers to electronically transfer money internationally to individuals or firms in certain Latin American countries. Funds are transferred to participating banks or other approved agents in Latin America, where payees can claim them. Funds are guaranteed to transfer in 15 minutes, and a currency conversion rate is provided to the sender at the time of purchase.
The following restrictions apply to Sure Money service:
- Effective December 1, 2012, the maximum purchase per day is temporarily suspended to $1,500.
- Regardless of the amount of money sent, the payee must present a valid photo identification, which must match exactly the name on the transaction, as well as a valid confirmation number that is provided to the sender at the time of purchase.
- For a fee and with valid photo identification, the sender may change the individual who is designated as the payee.
- For a fee and with valid photo identification, the sender may request a refund if for any reason payout in the destination country was unsuccessful.
See Exhibit 372.3 for the fees for Sure Money service.
Fees for Sure Money Service
1. Effective December 1, 2012, the maximum purchase per transaction is temporarily suspended to $1,500.
2. Mailers may request a refund for previously purchased amounts over $1,500 (up to $2,000).
3. Effective December 1, 2012, the maximum change of payee per transaction is temporarily suspended to $1,500.
Sure Money service is available at 2,800 Post Office locations. To determine the closest participating Post Office location, customers should call 888-368-4669.
Participating countries for Sure Money service are as follows:
- Dominican Republic.
- El Salvador.
Local currencies vary by country. Some countries use the U.S. dollar as their payout currency, and in those countries the exchange rate with U.S. currency is always one-to-one. Other countries use their own currency, which has a different foreign currency exchange rate. Senders will receive information specific to their transactions when they purchase Sure Money service.
Upon request, the sender may receive a refund of the sale fee only if the transaction arrives at the payout agent after the 15-minute guarantee period has not been attained. All refunds are subject to the terms and conditions applicable to the service at the time of purchase.