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930 Indemnity Payments

931 Adjudication and Approval

931.1 When to Be Instituted

Claims for indemnity are initiated upon receipt of a completed PS Form 2855 with appropriate documentation by International Claims, Accounting Services, PO Box 80146, St. Louis, MO 63180–0146.

931.2 International Claims

931.21 Indemnity Claims for International Registered Mail, Insured Parcels, and Ordinary Parcels of U.S. and Foreign Origin

Indemnity claims relating to international Registered Mail and insured and ordinary parcels of both U.S. and foreign origin are adjudicated by Accounting Services in St. Louis, Missouri.

931.22 Country of Origin Pays Indemnity

Payment is made as follows:

  1. Express Mail claims are paid by the country of origin to the sender. Payments to U.S. senders will by made by the U.S. Postal Service.
  2. Indemnity for the loss of Registered Mail and insured and ordinary parcels is paid by the country of origin to the sender. Payments to U.S. senders will be made by the U.S. Postal Service. The sender may waive the right to payment, in writing, in favor of the addressee. Payment in such cases will be made by the destination administration.
  3. Claims for items delivered in damaged condition or with missing contents are paid by the country of origin to the sender. The U.S. Postal Service makes payments to U.S. senders. The sender may waive the right to payment, in writing, in favor of the addressee. In such a case, the destination administration makes payment to the addressee.
  4. Claims for items mailed from foreign countries that are lost or that are delivered in damaged condition or with missing contents are paid by the origin administration to the sender. The sender may waive the right to payment, in writing, in favor of the U.S. addressee. In such a case, the U.S. Postal Service pays the U.S. addressee.

931.3 Appeals

931.31 Appealing a Claims Decision

A customer may appeal a claims decision by filing a written appeal within 60 days of the date of the original decision. The customer must send the appeal directly to International Claims Appeals, Accounting Services, PO Box 80146, St. Louis, MO 63180–0146.

931.32 Final Postal Service Decision of Claims

If the manager of International Claims Appeals at the St. Louis ASC sustains the denial of a claim, the customer may submit an additional appeal within 60 days for final review and decision to the Consumer Advocate, International Claim Appeals, 475 L’Enfant Plz SW Rm 10343, Washington, DC 20260–2200, who may waive standards in favor of the customer.