Insurance for Airline Tickets
Updated March 2001
This Customer Support Ruling
discusses the availability of
postal insurance for airline tickets.
The Postal Service offers four
separate products that provide indemnity for loss or damage that
occurs in the domestic mails: Express Mail, registered with postal
insurance, collect on delivery (COD), and insured mail.
Domestic Mail Manual
(DMM) 503.4.2.2 limits the types of
mail eligible to be sent as insured mail to the following:
First-Class Mail (including Priority Mail), if it contains matter
that may be mailed as Package Services.
Standard Mail pieces subject to the residual shape surcharge (bulk
Official government mail endorsed “Postage and Fees Paid.”
Because DMM 503.4.2.2 limits the
availability of insured mail to specific classes of mail, it is
necessary to first determine the article’s classification category
before determining whether the article is eligible to be insured.
The airline ticket in question
contains the following computer-prepared information: name of
passenger, name of issuing agent, payment method, credit card number
and expiration date, ticket price, date and time of flight, flight
number, origin and destination of flight, date ticket expires, and
seat assignment. Since the airline ticket as described has the
character of actual and personal correspondence, it is First-Class
Mail matter and may not be mailed as insured mail.
If postal insurance is desired for
the airline ticket in question, the customer has the options to send
it as First-Class Mail with either COD, or registered with postal
insurance service, or as Express Mail.
information, indemnity for airline tickets is limited to costs
incurred to have the lost or damaged ticket reconstructed (the
ticket must be for the same flight as the original ticket mailed).
As explained in DMM 609.4.1l, indemnity for airline tickets is
limited to the cost of filing a lost ticket report with the airline
if that action is required by the airline before a replacement
ticket will be issued.
United States Postal Service
Washington DC 20260-3436