This Customer Support Ruling discusses
Express Mail Reship Service and the collection of caller service fees for services
rendered under this program.
Domestic Mail Manual (DMM) 507.6.6, provides that the
Postal Service picks up Custom Designed and Next Day Service shipments made up of
mail addressed to post office boxes and dispatches them as Express Mail Custom Designed
or Next Day Service shipment pursuant to a service agreement on PS Form 5631 between
the Postal Service and the mailer.
A commercial firm and its respective
territorial agents pay a single fee for renting a post office box and separate fees
for twelve box numbers (nonexisting post office boxes) at a post office for the
purpose of using Express Mail reship service. The mail is sorted to a distribution
case, pulled from it, banded by box number, and then consolidated with other box
mail of the commercial firm into an Express Mail pouch for reshipment to a bank
located in another city.
Post offices should disregard overflow
which occurs as a result of a box customer using Express Mail reship service.
This means that a caller service fee should not be collected because of an overflow
situation. However, if the incoming mail is being separated by box numbers,
a caller service fee must be paid for each separation. See DMM 508.5.5.1.
The commercial firm may avoid the
payment of caller service fees by utilizing a single post office box address (and
paying the appropriate box fee) and adopting internal designations to distinguish
its agents (e.g., Department A, Department B, etc.). These designations, which
could be used by the firm to sort mail for its agents, would be placed above the
post office box number in the address on incoming mail. Under this arrangement,
the Postal Service would not assign "phantom" box numbers and would reship
the mail without separation.
Anita J. Bizzotto
Washington DC 20260-3436