Quick Service Guide 110
Retail Letters, Flats, and Parcels
Physical Standards (101.4.0)
Maximum weight: 70 pounds.
Maximum length and girth: 108 inches.
Weight and size limitations vary for international and military service (see the International Mail Manual or your local postmaster for more information).
Rates and Fees (113.1.0)
For rates, see page two.
Rates are based on the weight of the addressed piece and level of service, without regard to zone.
Flat rate: the applicable 1/2-pound rate is charged for matter mailed in the Express Mail flat-rate envelope provided by the USPS, regardless of weight.
Pickup on Demand Service (507.5.0): $14.25 per stop (regardless of the number of pieces); service and information available by calling 1-800-222-1811 or at www.usps.com. Only one fee for Express Mail, Priority Mail, or Parcel Post picked up at same time.
Carrier Pickup: free; submit your request online at www.usps.com and have your Express Mail, Priority Mail, or international packages, with postage affixed, ready when your carrier arrives for your regular mail delivery.
Content Standards (113.3.0)
First-Class Mail (including Priority Mail) or Express Mail is required for personal correspondence, handwritten or typewritten material, and bills or statements of account. It also may be used for any nonrestricted (601.8.0) mailable item.
Service Features (113.4.0)
Express Mail is a money-back guaranteed overnight to 2-day service that includes tracking, proof of delivery, and insurance up to $100. Express Mail is delivered 365 days a year with no extra charge for Saturday, Sunday, or holiday delivery. Mailers may call 1-800-222-1811 or visit www.usps.com for delivery information between specific ZIP Codes. Express Mail envelopes and boxes are available from local post offices or online at USPS.com at no additional cost. Customized preprinted labels also are available by contacting your local post office. Matter mailed in USPS-provided Express Mail packaging is subject to Express Mail rates regardless of how the packaging is reconfigured or how markings may be obliterated. Express Mail International Service is available between the United States and more than 190 foreign countries. Express Mail tracking is available on the USPS Web site at www.usps.com.
Postage Payment and Documentation (114)
Express Mail may be paid by stamps, postage meter, PC Postage, or Express Mail Corporate Account.
Mail Preparation (115)
All packages must use an Express Mail label.
Each piece should include a complete delivery address with correct ZIP Code or ZIP+4 code.
Enter and Deposit (116)
Express Mail Next Day and Second Day items may be mailed at post offices, stations, and branches; dropped into Express Mail collection boxes; handed to carriers; or picked up by the USPS. Acceptance and collection information may be obtained by calling 1-800-222-1811 or contacting your local postmaster (116.1.0).
Drop shipment: applicable standards (705.16.0).
Extra Services (503.1.0)
Return receipt service is available (503.6.0). Insurance against loss, damage, or rifling is included at no extra cost up to $100 (503.1.0). Additional merchandise insurance may be available up to $5,000, depending on the value and nature of the item. Claims must be filed within 90 days of the date of mailing (609.1.0). For an overview of extra services, see Quick Service Guide 503.
Waiver of signature: mailers may instruct the USPS to deliver Express Mail packages without obtaining the addressee's signature by signing the waiver on the Express Mail label. A waiver of signature cannot be used for Express Mail Custom Designed Service, Express Mail COD, or Express Mail with additional insurance.
For the specific DMM standards applicable to this category of mail, consult the DMM sections referenced above and the general sections within each DMM module.
Express Mail—All Service Levels