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942 Postage Refunds for Express Mail International Items

942.1 Who May File

File requests for refunds as follows:

  1. U.S. senders of Express Mail International items must complete the inquiry process (see 922) before filing for a postage refund. An inquiry must be initiated within 90 days of the date of mailing by calling the International Inquiry Center at 800–222–1811.
  2. U.S. senders of Express Mail International items With Guarantee service that did not meet the guaranteed delivery date must initiate a request for postage refund no later than 30 days from the date of mailing by calling the International Inquiry Center at 800–222–1811.

942.2 Conditions

942.21 Express Mail International Refunds

The Postal Service will refund postage of Express Mail International items only when:

  1. The inquiry process has confirmed that total loss, damage, or missing contents of an Express Mail International item has occurred.
  2. The customer has initiated an inquiry within the requisite 90–day filing period.
  3. The Expedited Service specialist has received verification from the Product Tracking System (PTS) or the International Inquiry Center that loss, damage, or missing contents has occurred.
  4. The customer has received PS Form 3533, Application and Voucher for Refund of Postage, Fees, and Services.
942.22 Express Mail International With Guarantee Refunds

The Postal Service will refund postage of Express Mail International With Guarantee service items only when:

  1. The customer has initiated a request for postage refund within the requisite 30–day filing period.
  2. The International Inquiry Center received confirmation from the foreign postal administration that the item did not meet the specified delivery standard.
  3. The customer has received PS Form 3533–GE, Application and Voucher for Refund of Postage and Fees Express Mail International With Guarantee Service.

942.3 Applications by Senders

942.31 Express Mail International

For Express Mail International refunds, mailers requesting postage refunds must submit the following items to the postmaster at the office at which the item was mailed:

  1. An application on PS Form 3533 in duplicate.
  2. The mailer’s receipt (original copy of the mailing label) showing evidence of the amount of postage for which refund is desired.
942.32 Express Mail International With Guarantee

For Express Mail International With Guarantee service refunds, mailers requesting postage refunds must submit the following items to the address noted below:

  1. An application on PS Form 3533–GE.
  2. The mailer’s receipt or the original copy of the mailing label showing the guaranteed delivery date and the amount of postage paid.

Mailers must submit these items to the following address:

SCANNING AND IMAGING CENTER
US POSTAL SERVICE
PO BOX 5212
Janesville WI 535475212

942.4 Processing of Refund

Express Mail International postage refund requests are processed under DMM 604. The mailer must complete Part I of PS Form 3533 in duplicate and submit it, along with the original customer copy of the mailing label (PS Label 11–B, Express Mail Mailing Label Post Office to Addressee), to any Post Office facility. Refund requests for Express Mail International With Guarantee service are processed when a customer submits PS Form 3533–GE with appropriate documentation (see 942.2) to:

SCANNING AND IMAGING CENTER
US POSTAL SERVICE
PO BOX 5212
Janesville WI 535475212

942.5 Unallowable Refunds — Express Mail International With No Service Guarantee

942.51 Postage Refunds — Express Mail International

Refunds for Express Mail International will not be made for the following:

  1. Delayed Express Mail International items.
  2. When the item contained prohibited matter.
  3. When the item has been seized or confiscated by customs or any other government agency of the destination country.
942.52 Unallowable Refunds — Express Mail International With Guarantee Service

Refunds will not be made for the following:

  1. Delivery was attempted but could not be made.
  2. The delivery address or postal code was incomplete or inaccurate.
  3. The item was detained or delayed by customs or any other government or law enforcement agency of the destination country.
  4. The item had to be forwarded to another address.
  5. Delay resulted from any defect or characteristic due to the nature of the shipment, even if known to USPS at acceptance.
  6. The item was delayed by any circumstance beyond the control of USPS and the foreign postal administration, acts of God, force majeure, terrorist activities, strikes, labor actions, war, insurrection, or civil disobedience.
  7. The item was held by customs at origin or destination for more than 24 hours. If the item was held by customs for less than 24 hours, the guarantee may be adjusted to account for the delay by customs.
  8. The item was not deposited at a designated USPS Express Mail facility.
942.53 Consequential Damages

USPS is not liable for consequential or special damages or other indirect loss. Consequential damage or loss includes but is not limited to loss of income, profit, interest, markets, and use of contents. See DMM 609 and 503 and IMM 221.3 and 935.2 for limitations of indemnity coverage.