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IMM Issue 34 - International Mail Manual >
3 Extra Services > 330 Registered Mail > 335 Indemnity Claims and Payments
The sender must submit a mailing receipt to make an inquiry or file a claim (see chapter 9). Indemnity is provided for loss damage or rifling. If a registered article has been delivered to the addressee payment for damage and missing contents is paid to the addressee unless the addressee waives payment in writing in favor of the sender.