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930 Indemnity Payments

931 Adjudication and Approval

931.1 When to Be Instituted

Claims for indemnity are initiated upon receipt of a completed PS Form 2855 with appropriate documentation by International Claims, St. Louis ASC, PO Box 80146, St. Louis, MO 63180-0146.

931.2 International Claims

931.21 Indemnity Claims for International Registered Mail, Insured Parcel Post, and Ordinary Parcel Post

Indemnity claims relating to international insured and ordinary parcel post, EMS, or registered mail are adjudicated by the St. Louis Accounting Service Center.

931.22 Country of Origin Pays Indemnity

The indemnity is paid by the country of origin. Payments to U.S. senders will be made by the U.S. Postal Service.

931.3 Appeals

931.31 Appealing a Claims Decision

A customer may appeal a claims decision by filing a written appeal within 60 days of the date of the original decision. The customer must send the appeal directly to International Claims Appeals, St. Louis ASC, PO Box 80146, St. Louis, MO 63180-0146.

931.32 Final Postal Service Decision of Claims

If the manager of International Claims Appeals at the St. Louis ASC sustains the denial of a claim, the customer may submit an additional appeal within 60 days for final review and decision to the Consumer Advocate, International Claims Appeals, 475 L'Enfant Plz SW Rm 10433, Washington, DC 20260-0433, who may waive standards in favor of the customer.

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932 General Exceptions to Payment - Registered Letter-post Mail, Insured Parcel Post, and Ordinary Parcel Post

Indemnity may not be paid:

a. In excess of the limit prescribed for the insurance or registry fee paid or greater than that corresponding to the actual amount of loss (except registered mail), rifling, or damage. Allowance must be made for depreciation or for needed repairs, and in the absence of purchase receipts or invoices, the contents must be described in sufficient detail.

b. When an item cannot be accounted for due to the destruction of service records by force majeure.

c. When the contents are prohibited.

d. For an item seized by customs or any other government agency.

e. When no inquiry or application has been made by the claimant or a representative within 6 months, commencing with the day following the mailing of the item. In the case of insured mail with Canada, however, the time limit may be waived when it is satisfactorily established that the delay was unavoidable and not the fault of the claimant.

f. For damage that results from the characteristics of the contents - that is, its inability, due to its nature, to withstand the ordinary incidents of the contemplated carriage.

g. When full compensation or reimbursement has otherwise been made by the U.S. Postal Service or by any outside firm or corporation whatsoever except on a pro rata basis as coinsurer.

h. For sentimental values arising from association. Also, in the absence of a complete description, the claimant must satisfactorily establish the ordinary market value at the time of mailing, particularly in the case of heirlooms or antiques.

i. For an amount in excess of the maximum prescribed for the insurance or registry fee paid, unless responsibility rests with the United States and it is shown to the satisfaction of the Postmaster General that the sender was charged a fee less than that required to cover the amount of indemnity desired, through error on the part of the U.S. Postal Service. On such a showing, the deficiency in fee may be collected from the sender and postal indemnity paid, within the limit fixed for the higher fee.

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933 Payments for Insured Parcel Post and Ordinary Parcel Post

933.1 General Provisions

933.11 Paid for Actual Value for Insured Parcel Post

Indemnity may be paid for loss, rifling, or damage, based on actual value.

933.12 Indemnity Will Not Be Paid

In addition to the general exceptions to payment described in 932, indemnity will not be paid:

a. When other countries report delivery of parcels without external trace of rifling or damage and acceptance by the addressee or an agent without reservation concerning the condition of the contents, and when delivery was made under conditions prescribed by the domestic regulations of the country of destination for mail of the same kind or on presentation of a regular postal identity card.

b. When loss, rifling, or damage has been caused by the fault or negligence of the sender or the addressee or the representative of either, such as failure to endorse the parcel conspicuously to show the nature of the contents or to provide adequate packing for the length of the journey and for the protection of the contents.

c. When the claimant, with intent to defraud, has declared the contents of a parcel to be above their real value.

d. For parcels that:

(1) Contain matter of no intrinsic value.

(2) Contain matter that did not conform to applicable postal conventions.

(3) Were not posted in the manner prescribed. However, in the event of loss, rifling, or damage of mail erroneously accepted for insurance to other countries, limited indemnity may specially be paid as if it had been addressed to a domestic destination - that is, on the basis of the indemnity limits for domestic insured mail. If postage was erroneously collected at other than parcel post rates, but the parcel was otherwise properly accepted for insurance, indemnity may specially be paid pursuant to the general provisions of this section and the special provisions of 933.2.

e. For indirect loss or loss of profits.

f. For an amount in excess of the maximum prescribed for the insurance fee paid, unless full or partial responsibility rests with the other country and the sender requested full coverage at the time of mailing, but a deficient and unauthorized insurance fee was collected. In such case, the sender must be paid for full value, less the amount of the deficient fee, but not exceeding the limit fixed for the appropriate insurance fee.

g. When evidence of insurance coverage has not been presented.

h. Payment for parcels delivered with damaged or missing contents is made to the addressee unless the addressee waives payment, in writing, in favor of the sender.

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933.13 Ordinary Parcel Post - Indemnity Limitations

Coverage is limited to the actual value of contents or the maximum indemnity based on the weight of the article, whichever is less.

933.14 Ordinary Parcel Post - Exceptions to Indemnity

In addition to the general exceptions to payment described in 932, indemnity may not be paid:

a. For parcels containing coins; banknotes; currency notes (paper money); securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver; precious stones; jewelry; watches; and other valuable or prohibited articles.

b. For consequential losses, delay, concealed damage, spoilage of perishable items, articles improperly packaged, and articles too fragile to withstand normal handling in the mail.

c. When other countries report delivery of parcels without external trace of rifling or damage and acceptance by the addressee or an agent without reservation concerning the condition of the contents, and when delivery was made under conditions prescribed by the domestic regulations of the country of destination for mail of the same kind or on presentation of a regular postal identity card.

d. When loss, rifling, or damage has been caused by the fault or negligence of the sender or the addressee or the representative of either, such as failure to endorse the parcel conspicuously to show the nature of the contents or to provide adequate packing for the length of the journey and for the protection of the contents.

e. When the claimant, with intent to defraud, has declared the contents of a parcel to be above their real value.

f. For indirect loss or loss of profits.

g. When evidence of the value of the ordinary indemnity coverage on an ordinary parcel has not been presented.

h. To the addressee for parcels delivered to the addressee in damaged condition or with missing contents unless the addressee waives payment, in writing, in favor of the sender.

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933.2 Special Provisions

The sender may be paid only such indemnity for loss, rifling, or damage occurring after redispatch by the original country of address to a third country, if the country in which the mistreatment occurred is willing or obliged to pay under any agreement between the countries involved.

934 Payments for Registered Mail

934.1 General Provisions

934.11 Indemnity Paid by Country of Origin

Indemnity for loss is paid by the country of origin for registered items and is made according to 934.2.

934.12 Parcel Post Erroneously Accepted

If a parcel post item is accepted in error as a registered mail item, indemnity may be paid under the conditions in 934.2.

934.13 Indemnity Will Not Be Paid

In addition to the general exceptions to payment described in 932, indemnity will not be paid:

a. To anyone in the United States, other than the sender, for the loss of an outbound or an inbound registered item. The sender may waive payment, in writing, in favor of the addressee.

b. To anyone in the United States, other than the addressee, for items delivered with damaged or missing contents.

c. In excess of the limits in 934.2 for domestic registered letters bearing foreign return addresses that are forwarded under 762.2b.

934.14 Indemnity Paid by Country of Destination

Indemnity for damage and loss of contents is made by the country of destination to the addressee unless the addressee waives payment, in writing, in favor of the sender.

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934.2 Special Provisions

Regardless of the declared value of a registered item, the maximum amount of indemnity payable for loss, damage, or rifling is $44.86.

935 Payments for Global Express Mail

935.1 When Authorized

Global Express Mail (EMS) shipments are covered by document reconstruction and merchandise insurance in case of loss, damage, or rifling. Indemnity will be paid by the Postal Service as specified in DMM 609 and 503 and IMM 221.3 and 935.2.

935.2 When Prohibited

Indemnity for Global Express Mail items will not be paid:

a. For delay in delivery.

b. When the contents are prohibited.

c. For any items seized by customs or any other government agency.

d. When no inquiry or claim has been made by the mailer within 90 days from the date of mailing.

e. For damage that results from the quality of the contents; that is, inability, due to its nature, to withstand the ordinary incidents of international Express Mail carriage. See DMM 609.

f. When delivery was made under conditions prescribed for international Express Mail items by the country of destination.

g. When evidence of mailing has not been presented.

h. For any reason specified in DMM 609.

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