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750 Special Services

751 Insured Parcels

751.1 Identification

751.11 Evidence of Insurance

A number on a parcel is not sufficient evidence of insurance. An insurance endorsement is also required.

751.12 List of Insurance Endorsements

The following are insurance endorsements that may appear on inbound insured parcels, depending on the language of the country of origin.

a. Insured.

b. Asegurado or Valor Declarado.

c. Assicurato or Valor Dichiarato.

d. VD or Valeur Declaree.

e. Wertangabe or Wertpaket.

751.2 Delivery

Deliver international insured parcels in accordance with DMM 503 and POM 814.2.

751.3 Indemnity Claims and Payments

For detailed information concerning indemnity claims and payments for lost, rifled, or damaged insured parcels, see 930.

752 Registered Mail

752.1 Identification

752.11 Evidence of Registration

A number on an item of mail is not sufficient evidence of registration. A registry endorsement is also required.

752.12 List of Registry Endorsements

The following are registry endorsements that may appear on registered mail, depending on the language of the country of origin.

a. Certificado.

b. Einschreiben.

c. R or Registered.

d. Raccomandata.

e. Recommande.

f. Registo or Registrado.

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752.13 Treatment of Registered Items

All mail registered by the country of origin must be given the same handling as domestic registered mail.

Exception: Inbound registered printed matter from countries other than Canada must be removed from the registered mail system and given the same handling as domestic certified mail.

752.14 Treated as Ordinary Mail

Any item without evidence of formal registration must be treated as ordinary mail. A sender's registry endorsement on such articles must be crossed out.

752.2 Treatment by Office of Delivery

752.21 Delivery

Record and deliver in accordance with DMM 503 and POM 812.4.

752.22 Mail Unaccounted for After Assignment for Delivery
752.221 General

When an item of registered mail assigned for delivery is not properly accounted for, make a record of the available facts concerning the item and file the report, pending a possible inquiry.

752.222 Inquiries

If an inquiry is received from the sender (see 928.24), ask the addressee whether the item was received. If the item was not received, make a full report promptly to the appropriate Postal Service inspector-in-charge.

752.23 Indemnity Claims and Payments

For detailed information concerning indemnity claims and payments for lost, rifled, or damaged registered mail, see 930.

753 Return Receipt

753.1 Completion of Return Receipt Form

Inbound registered or insured mail for which the sender requests advice or confirmation of delivery will be endorsed with the words "AVIS DE RECEPTION" or with the letters "A.R.," and be accompanied by a light red or pink card similar to PS Form 2865, Return Receipt for International Mail. The office of delivery must complete the receipt as follows:

a. Have the addressee or an authorized agent date and sign the receipt with ink. When signed by an agent of the addressee, have the agent sign the addressee's name, followed by his or her own signature.

b. Postmark the receipt in the appropriate spaces on both sides.

c. Endorse the completed receipt "AIRMAIL" and dispatch it as unregistered mail.

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753.2 Foreign Receipt Form Missing

When inbound registered or insured mail is marked A.R. or bears the notation Avis de Reception but is not accompanied by a receipt form, the delivery office must complete and attach a pink PS Form 2865.

754 Restricted Delivery

754.1 Inbound Registered Mail

Inbound registered mail, accompanied by a return receipt and bearing the notation A Remettre en Main Propre or Restricted Delivery should be delivered only to the addressee.

754.2 Failed Delivery Attempt

Failing delivery on the first attempt, a second attempt must be made to deliver this mail if it is likely this attempt will be successful. If appropriate, scan/enter the mailpiece barcode and enter the corresponding event code in the handheld scanner. See 770 for the treatment of undeliverable inbound mail.

755 Recorded Delivery

755.1 Identification

755.11 Evidence of Recorded Delivery

Recorded delivery items will bear a yellow numbered label and the endorsement "ENVOI ENREGISTRE" (or the equivalent in a language known in the country of origin).

755.12 Treatment of Recorded Delivery Items

Recorded delivery items must be handled as ordinary mail.

755.13 Treatment by Office of Delivery

A record of delivery must be retained by the office of delivery. Record and deliver in accordance with DMM 503.

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755.2 Inquiries

Customers must call the International Inquiry Center at 800-222-1811 to initiate an inquiry about the delivery of a recorded delivery item. There is no additional charge for the inquiry if a return receipt was purchased at the time of mailing and the return receipt is not returned to the mailer.

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