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1 International Mail Services

110 General Information

111 Scope

This manual sets forth the conditions and procedures for the preparation and treatment of mail sent from the United States to other countries and the treatment of mail received from other countries. Its counterpart in the domestic mail service is the Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM®). Cross-references to the DMM are provided wherever domestic conditions and procedures apply to the preparation or treatment of international mail.

112 Mailer Responsibility

Regardless of any statement contained in this manual or the statements of any employee of the United States Postal Service®, the burden rests with the mailer to ensure that he or she has complied with the prescribed laws and regulations governing domestic and international mail, both those of the United States and those of the destination country.

113 Individual Country Listings

Individual Country Listings (ICLs) provide information about conditions of mailing, postage rates, and special services for each country. ICLs are arranged alphabetically. Most subtitles are followed by a chapter citation in parentheses.

114 Availability

Customers may access this manual online at http://pe.usps.gov. A printed copy may be purchased from:

SUPERINTENDENT OF DOCUMENTS
US GOVERNMENT PRINTING OFFICE
941 N CAPITOL ST NE
WASHINGTON DC 20402-9371

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115 Official Correspondence

115.1 Communicating With Headquarters

115.11 Operations

Questions regarding the proper classification, postal rates and fees, preparation requirements, claims and inquiries, special services, mailability, or any other classification aspect of international mail should be directed to local Postal Service officials. Regulatory matters relating to international mail should be directed to the Pricing and Classification Service Center (PCSC) at the following address:

MANAGER PRICING AND CLASSIFICATION SERVICE CENTER
US POSTAL SERVICE
90 CHURCH ST STE 3100
NEW YORK NY 10007-2951

115.12 Policy and Representation

Correspondence concerning the following should be addressed to:

DIRECTOR INTERNATIONAL POSTAL AFFAIRS
US POSTAL SERVICE
1735 N LYNN ST STE 6043
ARLINGTON VA 22209-6111

a. Policy matters relating to international mail and international postal affairs.

b. Negotiation and interpretation of postal agreements.

c. Communications of a nonroutine nature from foreign postal officials.

d. Postal Service representation at international postal meetings.

e. Postal Service representation at meetings with other federal departments and agencies relating to international postal affairs.

f. Visits by foreign postal officials.

115.13 Transportation and Distribution

Correspondence concerning the transportation of international civil and military mail by surface and air, including the following, should be addressed to:

MANAGER INTERNATIONAL NETWORK OPERATIONS
US POSTAL SERVICE
475 L'ENFANT PLZ SW
WASHINGTON DC 20260-6801

a. Containerization and plant loads.

b. Conveyance rates.

c. Designation of U.S. exchange offices.

d. Documentation.

e. Internal air conveyance, terminal, and transit charges.

f. Mode of transport.

g. Related forms and reports.

h. Routing.

i. Schedules and performance of U.S. and foreign flag carriers.

j. Distribution procedures and schemes.

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115.14 Investigations

Correspondence relating to investigation of losses, depredations (robberies or riflings), and security of international mail should be addressed to:

CHIEF POSTAL INSPECTOR
INSPECTION SERVICE
US POSTAL SERVICE
475 L'ENFANT PLZ SW
WASHINGTON DC 20260-2100

115.15 International Money Orders

Correspondence relating to international money orders, including operational procedures, accounting, cashing, and issuing, should be addressed to:

INTERNATIONAL MONEY ORDER SECTION
ACCOUNTING SERVICE CENTER
US POSTAL SERVICE
PO BOX 14964
ST LOUIS MO 63182-9421

115.2 Correspondence With Foreign Postal Authorities

115.21 Correspondence Permitted

Correspondence is permitted between foreign postal authorities and Postal Service inspectors-in-charge and the postmasters (listed in ) acting under the instructions for processing inquiries described in 928. U.S. exchange offices may correspond with their foreign counterparts only through bulletins of verification and exchanges of documentation.

115.22 Correspondence Not Permitted

In all other cases, postmasters, area offices, and other field units of the Postal Service must not correspond directly with postal officials in other countries, but must refer inquiries from those officials to Headquarters for attention. (See 115.1 for referral points for particular subjects.)

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115.3 Correspondence With Foreign Individuals

115.31 Correspondence Permitted

Postmasters, area offices, and other field units of the Postal Service may reply directly to inquiries and engage in other necessary correspondence with individuals and firms in other countries.

115.32 Customer's Address

A customer's address may not be given out without the customer's consent.

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