December 29, 2011

Refunds for Overpayment of Postage for Special Postage Payment Systems

Mailers who wish to request a refund for an overpayment of postage should contact their local Post Office^®, unless the refund request is for a mailing presented under a Special Postage Payment System (SPPS). Refund requests for mailings submitted under SPPS should be submitted with all supporting documentation to SPPSRefunds@usps.gov. A list of documents required to be submitted for refund requests is posted on RIBBS^® at SPPSRefundProcess.pdf.

.

If the refund request pertains to a MERLIN^® appeal, presort error, double payment, problem loading Mail.dat^® files into PostalOne! ^®, metered mail, precanceled stamp mail, nonprofit Standard Mail^®, delayed mail or any issues that do not involve an SPPS, it first should be submitted to the local Post Office where the mailing was made.