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December 29

December 29, 2011

 

Refunds for Overpayment of Postage for Special Postage Payment Systems

 

Mailers who wish to request a refund for an overpayment of postage should contact their local Post Office, unless the refund request is for a mailing presented under a Special Postage Payment System (SPPS). Refund requests for mailings submitted under SPPS should be submitted with all supporting documentation to SPPSRefunds@usps.gov. A list of documents required to be submitted for refund requests is posted on RIBBS at SPPSRefundProcess.pdf.

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If the refund request pertains to a MERLIN appeal, presort error, double payment, problem loading Mail.dat files into PostalOne! , metered mail, precanceled stamp mail, nonprofit Standard Mail, delayed mail or any issues that do not involve an SPPS, it first should be submitted to the local Post Office where the mailing was made.