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November 5, 2010
A Message to Customers from Steve Kearney, Senior Vice President, Customer Relations
I've heard reports of and been asked questions about misguided theories that apparently are being voiced, and I feel it necessary to address the accusation that USPS is looking at “penalties” as a new revenue stream.
Here are the facts:
Actions and decisions can bring about either positive results or negative consequences. Ensuring mail qualifies for the price it pays is not a new revenue stream — instead, it’s a protection of the revenue stream and everyone involved in creating it.
I'm hopeful this sets the record straight.