August 27, 2010                                                                    

IMb™ Services Update

New FAST Help Desk (August 30, 2010): As announced in the Facility Access and Shipment Tracking (FAST^®) 14.3.0 Release Notes (August 15, 2010), the Postal Service™ will launch the new FAST Help Desk effective Monday, August 30. The FAST Help Desk will be available to assist with application and operation-related issues by:

• Email at FAST@usps.gov.
• Telephone at 877-569-6614. The FAST Help Desk telephone number efficiently directs calls through a new IVR network to ensure prompt routing of customer inquiries.    

The FAST Help Desk hours of operation will be Monday through Friday, 7:00 a.m. to 7:00 p.m. CT. Telephone support will be available outside of these hours including weekends and holidays.

If the Help Desk is unable to provide an immediate resolution, a Remedy Ticket will be activated and escalated to the appropriate postal functional entity. All FAST Remedy Tickets will follow the established Issue Resolution Process. 

The FAST Welcome pages have been updated to reflect the new FAST Help Desk contact information.