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March 25, 2008
New Pricing and Classification Service Center Manager
We are pleased to announce Gregory A. Hall as the Manager, Pricing and Classification Service Center (PCSC), to replace Edmund J. Wronski, who retired on February 29, 2008. Greg has held the position of Manager, National Customer Rulings at the PCSC since January 2005.
The Pricing and Classification Service Center plays a vital customer service role in providing rulings and decisions to both external and internal customers. They also review and adjudicate customer exception requests to mailing standards and appeals of local pricing and classification decisions. In addition, they are responsible for the review and authorization of requests for new or additional Nonprofit and Periodicals mailing privileges.
Greg oversaw the creation of the National Customer Rulings Program, which provides pricing and classification decision to national customers related to mailing standards and mailpiece design. During that time, he has successfully managed that program, which has improved consistency and turn-around time of responses. He has also contributed significantly to the daily management of other PCSC functions and has had an active role in several key strategic initiatives designed to improve PCSC operations.
Greg holds a Bachelor of Industrial Engineering degree from the Georgia Institute of Technology, and started his career with the U.S. Postal Service in 1995.