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March 7

March 7, 2007


Meeting Customer Needs in a Changing Regulatory Environment


The Postal Regulatory Commission and the Postal Service invite you to discuss how the Postal Accountability and Enhancement Act can increase the Postal Serviceís ability to meet customer needs. A conference is scheduled for March 13 in Potomac, Maryland.


The discussion will include plenty of opportunities during each segment for questions and comments. Donít miss this event and plan to participate. Registration deadline is Monday, March 12. Click here for agenda and registration.


Postal Regulatory Commission Chairman Dan G. Blair and Postmaster General John E. Potter are taking part in the conference. Over a dozen panelists are participating in four panel discussions:

  •           Meeting Customer Needs in the Market Dominant Category

  •           Meeting Customer Needs in the Competitive Product Category

  •           Designing Flexible, Customer-Responsive, Pricing and Product Regulation

  •           Service Standards and Measurement for Market Dominant Products

 The day wraps up with an open discussion on what we should do next.


Panelists include:


Rick Collins, Managing Director of AFMS, a consulting firm made up of former Vice Presidents of Sales, Managing Directors, National Pricing and District Managers from FedEx, UPS, DHL, the U.S. Postal Service, BAX, and other major carriers and forwarders. Collins was formerly a senior manager at UPS.


Richard D. Jones, Senior Vice President of Enterprise Sourcing, Products and Services at Bank of America Charlotte, North Carolina. Jonesís organization is responsible for supporting Bank of Americaís sourcing for Marketing, Human Resources, Travel, Corporate Workplace and Corporate Functions such as General Council, Tax, Audit and Treasury.


Roger Kodat, Deputy Assistant Secretary to the Department of the Treasury. Kodat brings 17 years of commercial and investment banking experience to this position. His principal assignments include Postal reform, Federal government lending and extension of Federal loan guarantees, credit, trust fund, and financial policy. With his position, he is an officer of the Federal Financing Bank.


Steve Laserson, Vice President of Business Intelligence and Research and Development for American Greetings Corporation. Laserson leads the companyís growth initiatives by providing an information fact base for the entire organization and driving the development of long-term innovation strategies.


Louis J. Milani, Senior Director of Publishing Operations and Business Affairs at Consumers Union, located in Yonkers, New York. Consumers Union is the nonprofit publisher of Consumer Reports magazine,, newsletters, books, and other special interest publications.


Julie Swatek, President and founder of Scrap Your Memories, Inc., home of, the most popular e-commerce Web site specializing in theme specific scrapbooking stuff including vacation, sports and military supplies.


We hope to see you in Potomac on March 13.