USPS Homepage Skip Navigation USPS Home | Postal Explorer Home
  Go to HTML Version >
  Postage Prices:
  Conversion Calculator
  Country Max Limits and
  Price Groups
  Customs Forms Indicator
  Service Standards
  Zone Charts
  January 2016 Price Change Information
  Shipping Services Prices
excel - Final
Updated 11/20/15
  Shipping Services Prices
csv - Final
Updated 11/20/15
  Final Jan 2016
Postage Statements
  Postage Statement
List of Changes
  Full Country Listing
Final – 10/16/15
  DMM Streamline
  DMM Cross Reference
  Address Quality
  Business Customer
  Business Mail 101
  Federal Register Notices
  Locate a Post Office
  Mailpiece Design
  Postage Statements
  Postal Bulletins
  Postal Links
  Standard Mail Eligibility
  Decision Tree & CSRs
  ZIP Code Lookup
  About Postal Explorer
  Contact Us
  Download Acrobat Reader



February 9

February 9, 2010


PostalOne! Outage Update


The PostalOne! system has been down since 5:50 p.m. ET Friday, February 5, and is projected to be back up late tonight, February 9. Mailers will be notified when the system is restored. USPS acceptance sites continue to operate under contingency procedures. Mailers who normally bring in hardcopy postage statements should continue to do so. Mailers who submit postage statements electronically via Postal Wizard are required to submit hardcopy postage statements. Mailers authorized to submit mailing information electronically via Mail.dat or Mail.XML, should provide hardcopy statements and qualification summary (or summaries, as applicable). The hardcopy postage statements will be logged and used to validate the eDoc submitted once the system is restored.


Upon restoration of the PostalOne! system, acceptance sites will process postage statements as follows:


  • For mailers who normally submit hardcopy postage statements, acceptance employees will enter the hardcopy statements presented during the outage.


  • For mailers who normally submit postage statements via Postal Wizard, acceptance employees will compare the hardcopy postage statements submitted during the outage to the Postal Wizard statements that appear on the dashboard to finalize those that do appear. If a hardcopy statement was submitted during the outage and does not appear on the dashboard, acceptance employees will enter the hardcopy statement that was provided.


  • Mailers who intended to send mailing information electronically (using Mail.dat or Mail.XML) during the outage, should submit their electronic mailing information upon system restoration for the mailings presented during the outage period. Acceptance employees will compare the hardcopy statements that were provided during the outage to the electronic statements appearing on the dashboard to ensure all mailings are presented and will finalize the electronic statements. Mailers are encouraged to work with USPS acceptance employees to verify that all jobs submitted for the outage period ? Friday, February 5 through Friday, February 9 ? appear correctly on the PostalOne! dashboard.


  • The Mailing Date will reflect the actual date of mailing and will not be changed to the date the mailing was processed in the PostalOne! system.


These contingency procedures are posted on the RIBBS landing page and under Intelligent Mail Services Latest News


It has been determined that the outage was caused by database corruption. Root cause analysis is underway to determine how this can be prevented in the future.


FAST Update As a reminder, although the FAST system is operational, only the online FAST application is available to schedule appointments.


eVS Update - eVS users are impacted by the PostalOne! outage as follows:  


  • eVS manifests received via the Product Tracking System are not being loaded into PostalOne! during the outage.


  • Customers will continue to receive confirmation that the Product Tracking System has received their manifest files, and they will continue to receive their scan event information from the Product Tracking System.


  • eVS Manifest files will be loaded into PostalOne! for payment and reconciliation when the system is restored.


  • Customers will not need to provide hard copy postage statements for their eVS mailings during the outage. 


For questions or concerns, feel free to contact your local Business Mail acceptance personnel or the PostalOne! Helpdesk at: 800-522-9085.