January 29, 2010

Intelligent Mail Services Update

ACS™ Information Response Time – Mailers who submit Full-Service mailings containing Intelligent Mail Range (IMR) records with a low number of pieces in the range are experiencing issues with receiving ACS information. We are working towards a resolution. The PostalOne! ^® Helpdesk will contact affected mailers to provide assistance. Please continue to report all issues in receiving ACS data to the PostalOne! Helpdesk at 1-800-522-9085.

**REMINDER**PostalOne! Maintenance: The reporting database used for the Mail Quality/MicroStrategy reports will be upgraded on January 31, 2010 during the PostalOne! maintenance window (4:00 a.m. – 8:00 a.m. CST). This only impacts access to the MicroStrategy reports listed on the Business Customer Gateway for external users under Mailing Reports (PostalOne!). Once users are logged on, follow these links: Mail Quality Reports>Shared Reports>Mail Quality Reporting>Mail Data Quality. Access to these reports will not be available during the maintenance window. There will be no additional outage/impact to PostalOne! during this period.

The changes are being made to address performance issues reported by mailers with the Mail Data Quality reports. The changes are being implemented to limit the number of detailed records loaded to 1,000 for a specific error type and job to improve performance and usability of these reports. Summary information will continue to report the total number of errors by error type and job. Once these changes are implemented, we will reload the reporting data for the Mail Data Quality.

FAST^® MAINTENANCE - SUNDAY, FEBRUARY 7, 2010 (4 A.M. CT - 8 A.M. CT)

The Facility Access and Shipment Tracking (FAST) production and Test Environment for Mailers (TEM) environments are scheduled for maintenance on Sunday, February 7, 2010 from 4:00 a.m. CT through 8:00 a.m. CT. There will not be an outage; however, users may experience intermittent connectivity issues while server upgrades are performed. FAST Web Services messages sent during this scheduled maintenance window will be queued and processed after maintenance is completed. We apologize for any inconvenience you may experience.

STIDs on RIBBS^®: The presentation entitled IMb™ Services: Service Type Identifiers (STIDs) prepared by MTAC Workgroup 124 has been posted on RIBBS>Intelligent Mail Services>Education.